gowind Terms and Conditions

These terms and conditions form a legal agreement between gowind and its users. gowind is an online casino and betting platform that provides services for users in Bangladesh. Our platform includes sports betting, slot games, live casino, bingo, card games and various other gaming services.

gowind is committed to fair play, transparency and user protection at all times. This document has been prepared in Bengali so that every user in Bangladesh can easily understand their rights and responsibilities.

1 General Terms

These terms and conditions apply to the use of all services, features and content on the gowind platform. By accessing the platform, you are considered to have accepted these terms.

1.1 Scope of Application

• These terms apply to the gowind website, mobile version and all related services.
• gowind's privacy policy and responsible gaming policy are an integral part of these terms and conditions.
• If a specific promotion or bonus has separate terms, those will apply alongside the general terms.

1.2 Language and Interpretation

This document is written in Bengali and that version is the authoritative one. If any clause of the terms is unclear, gowind's decision will be considered final.

1.3 Nature of Service

gowind is an online entertainment platform offering casino games, sports betting and other gaming services. The platform is secured with SSL encryption and advanced security measures. We are committed to ensuring fair play and transparent service.

2 Eligibility and Registration

2.1 Age Requirement

To create an account and use services on gowind, you must be at least 21 (twenty-one) years of age. It is strictly prohibited for anyone below this age to create an account. gowind may request the necessary documents to verify age at any time.

2.2 Registration Requirements

The following conditions must be met to create a valid gowind account:

• Each individual may create only one account.
• All information provided during registration must be true, accurate and complete.
• Operating multiple accounts from the same household or address is prohibited.
• You must have an active mobile number and email address registered in your own name.

2.3 Identity Verification (KYC)

gowind follows an identity verification (Know Your Customer) process as part of its security policy. The following documents may be requested for withdrawals or transactions above a certain limit:

• National ID card (NID) or passport.
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

gowind reserves the right to restrict withdrawals or certain services until KYC is completed.

3 Account Management

3.1 Account Security

It is your responsibility to keep your gowind account username and password completely confidential. Any activity on your account will be considered as carried out by you, unless you have already informed us that the account is being used by someone else.

• Do not share your account details with any third party.
• Allowing anyone else to use your account is prohibited.
• If you lose access to your account or notice any suspicious activity, contact us immediately.

3.2 Updating Information

If any registered account information changes (such as your phone number or payment method), update it promptly or inform our support team. gowind is not responsible for any issues arising from outdated information.

3.3 Inactive Accounts

If there is no activity for an extended period (12 months or more), the account may be considered inactive. gowind may take action on inactive accounts in accordance with applicable policy. Contact us via live chat for any questions.

4 Deposits and Withdrawals

gowind supports the most popular mobile and banking payment methods in Bangladesh. The details of our payment policy are given below.

4.1 Deposit Terms

• Deposits may only be made from a payment method registered in your name.
• Depositing from a third-party account is strictly prohibited.
• A minimum of ৳200 must be deposited for each payment method.
• The deposit amount will be added to your account immediately.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals must be made to a payment account in your own name.
• Withdrawal requests may not be processed if bonus wagering requirements have not been met.
• gowind reserves the right to hold large withdrawals until KYC is completed.

4.3 Payment Fraud

If any fraudulent transaction, chargeback or suspicious financial activity is detected, gowind reserves the right to immediately suspend the relevant account and notify the appropriate authorities. Winnings may be forfeited in the case of suspected fraudulent funds.

5 Bonuses and Promotions

5.1 Welcome Bonus

gowind offers a welcome bonus for new users. The terms of this bonus are as follows:

5.2 General Bonus Terms

• Each bonus offer applies only once and only once per account.
• Certain game restrictions may apply when using a bonus.
• To withdraw bonus winnings, the specified wagering requirements must be met.
• gowind reserves the right to cancel a bonus if abuse is suspected.
• Bonuses cannot be converted directly into cash.

5.3 VIP Program

gowind's VIP program has three tiers. Tier upgrades are based on regular play:

The final decision on determining and changing VIP tiers rests with gowind.

5.4 Promotion Changes

gowind reserves the right to change, cancel or suspend any bonus or promotion at any time. Visit the website regularly to stay updated on current offers.

6 Betting and Gaming Rules

6.1 Bet Acceptance

A bet will only be considered valid when the system successfully confirms it and the required amount is deducted from your account. Any bet that is not completed due to a system error will be considered void and the deducted amount will be refunded.

6.2 Game Security and Fair Play

All games on gowind are operated in accordance with fair play principles. We work with accredited game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe and PG Soft. The outcome of each game is determined by a Random Number Generator (RNG).

6.3 Technical Issues

• If a game is left incomplete due to an internet disconnection, it will be settled according to system logs.
• If a loss occurs due to a gowind server error, the relevant bet will be reviewed.
• In the case of a technical error, gowind's decision is final.

6.4 Special Conditions for Sports Betting

The following conditions apply to betting on cricket, football, kabaddi and other sports:

• Bets must be placed within the designated time before the match starts.
• Bets may be cancelled in the case of an abandoned or suspended match.
• For live betting, a bet will only become valid after its acceptance has been confirmed.
• gowind reserves the right to cancel bets on any match suspected of being manipulated.

7 Prohibited Activities

The following activities are strictly prohibited on the gowind platform and may result in account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Using another person's account or selling your account.
• Misusing bonuses, bonus hunting, or attempting to collect bonuses through multiple accounts.
• Playing games using third-party software, bots, or automation.
• Using the platform for money laundering or illegal financial processing.
• Attempting to exploit system vulnerabilities or bugs.
• Harassing or engaging in abusive behaviour toward other users.
• Creating an account or submitting documents with false information.

8 Privacy & Data Protection

gowind places the highest importance on the privacy of your personal information. We keep all data secure using SSL encryption technology.

8.1 Data Collection

gowind may collect the following information:

• Personal information provided at registration (name, age, contact details).
• Documents submitted for identity verification.
• Records of transactions and gaming activity.
• Technical data related to platform usage.

8.2 Use of Data

Collected data will be used solely for providing services, ensuring security, and meeting legal obligations. Data is not sold to third parties. For more details, please read our Privacy Policy.

8.3 Cookie Policy

Our website uses cookies to improve services and personalise the user experience. By using the website, you agree to our cookie policy.

9 Responsible Gaming

gowind takes responsible gaming very seriously. We believe that gaming should be an entertainment activity, not a source of financial stress.

9.1 Protect Yourself

• View gaming as entertainment, not as a source of income.
• Set limits on how much time and money you spend.
• Do not think about placing larger bets to recover money you have lost.
• Do not play with borrowed money or money you need for essential expenses.

9.2 Self-Exclusion & Limit Setting

gowind offers the following features to help you keep your gaming under control:

• Setting daily or weekly deposit limits.
• Self-Exclusion for a specified period.
• The option to temporarily or permanently close your account.

For detailed information and support on responsible gaming, visit our Responsible Gaming page.

10 Limitations of Liability

10.1 Service Reliability

gowind is committed to providing the highest quality service. However, gowind is not liable in the following situations:

• Service disruptions caused by internet connection issues.
• Damage caused by the user's own device or network.
• Delays or errors from third-party payment services.
• Unavoidable circumstances (natural disasters, cyber attacks, etc.) that are beyond gowind's control.

10.2 Wins and Losses

Winning and losing are a normal part of gaming and betting. gowind does not provide compensation for game outcomes. All bets and games are played at the user's own risk.

10.3 Accuracy of Information

Every effort is made to keep the information displayed on the website up to date. However, if information is displayed incorrectly due to a technical reason, gowind reserves the right to correct it.

11 Service Suspension & Closure

11.1 Reasons for Account Closure

gowind may suspend or permanently close an account at any time for the following reasons:

• Violation of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Failure to pass KYC verification or providing false information.
• To meet legal obligations.
• At the user's own request.

11.2 Funds in a Closed Account

If an account is closed, legitimate funds in accounts closed for reasons other than fraud or policy violations will be returned according to the established process. However, if illegal activity is proven, all funds may be forfeited.

11.3 Service Maintenance

gowind may temporarily suspend certain services for routine maintenance or technical improvements. In such situations, users will be notified in advance where possible.

12 Changes to Terms

gowind reserves the right to change, amend, or update these terms and conditions at any time. When changes are made:

• The date of the most recent update on this page will be changed.
• For significant changes, users may be notified via their registered email or through a notification on the platform.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.

We advise you to visit this page regularly and stay informed about the latest terms and conditions.